TapBuy

Phone sales for ecommerce brands

Some customers want to buy over the phone. We take those calls.

Our trained, US-based agents answer your order line and call back shoppers whose order didn't go through. If a customer would rather pay on their own phone, we text them a secure checkout link.

How it works Got a text from us?
  • Sheridan, Wyoming
  • You type your own card on text checkout
  • Reply STOP to any text to opt out
Order support Text message Thanks for your call! Here is your secure link to finish your order: tapbuy.app/c/7QX… Reply STOP to opt out. Done, thank you! Secure checkout

What we do for a brand

We're a phone team. Every order we take goes into your store, under your brand's name.

Inbound order calls

A shopper calls the number on your offer. One of our agents picks up, answers their questions about the product and the price, and places the order.

Follow-up calls

Someone started an order and stopped. Maybe their card was declined, maybe they had a question nobody answered. We call them and help them finish.

The text link

Some people would rather pay on their own phone. Fair enough. We text them a secure checkout link for that one order and they finish it there.

Getting started

How a brand starts with us

  1. Connect your store

    We hook into your order platform, so new orders and customer events reach our agents.

  2. Brief the team

    We load your products, prices and offers. Agents learn them before their first call.

  3. We get on the phone

    Agents take your inbound calls and make the follow-up calls. If a customer asks for the text link, they send it.

  4. The order is yours

    Each order lands in your own platform. The customer and the sale stay with you.

Integrates with

  • Konnektive CRM
  • Shopify
  • ClickBank
  • BuyGoods
  • Digistore24

Product names are trademarks of their owners. They are listed only to describe the platforms our software integrates with, and do not imply a partnership or endorsement.

Phone sales are regulated. We act like it.

People are right to be careful with a text that has a link in it. We text only people who said yes. When someone replies STOP, we stop. On a text checkout, the card goes on a secure page, never to an agent.

  • US-based agents, trained on your offers They learn your products and offers before they talk to a single customer.
  • Texts only with consent We text only people who agreed to get texts, as the TCPA requires. Every text says how to opt out.
  • STOP means stop Reply STOP and the texts end. You can also ask an agent to put your number on our do-not-call list.
  • Agents never see the full card number On a text checkout, the customer types the card on a secure page. Our agents don't see it.
  • Your brand, your customer We sell in your name. Orders live in your platform, not ours.

For customers

Got a text from us with a link?

Good on you for checking before you tap. Here's what it is.

Why you got a link

You talked with one of our agents about an order and chose to pay on your own phone. Or you signed up for texts about a brand's products and offers.

What the link does

It opens a secure checkout page for that one order. You check the order, then type your card yourself. There's no account to create and no password.

How to recognize it

  • The page shows the order you talked about with our agent.
  • Type your card only on the checkout page. Never text a card number back to us.
Don't want these texts? Reply STOP to any message from us and we will stop texting you. Reply HELP for help.
Hi Sam, thanks for speaking with us today. Here is your secure link to review and complete your order: tapbuy.app/c/7QX… Reply STOP to opt out. 1 2 1 Opens a secure checkout page 2 Reply STOP any time to stop texts

Questions people ask us

Is this link safe?

Yes, it's safe. Our checkout links open a secure (HTTPS) page for one specific order, and the page has no sign-in. If you weren't expecting a text from us, you don't have to open it. Just reply STOP.

Why did I get a text?

We only text people who agreed to get texts from us. Usually you talked with one of our agents about an order and asked to pay on your phone, or you signed up for texts about a brand's products and offers.

How do I stop texts?

Reply STOP to any message from us. You'll get one text confirming you're opted out, and then nothing more. Reply HELP for help.

Who is my order with?

With the brand you're buying from. You type your card yourself on the secure checkout page, and it's charged for that order through a payment processor. For a question about a charge, a refund or delivery, contact that brand or reply HELP to our text.

Do your agents see the card details I type on the checkout page?

No. You type your card yourself on the checkout page, and it goes straight to completing your order with the brand. Our agents never see the full card number.

I don't recognize this text. What should I do?

Nothing, if you don't want to. Don't open a link you don't trust, and reply STOP to end texts from us. Agreeing to texts is never a condition of buying anything.

About TapBuy

TapBuy is based in Sheridan, Wyoming. We do phone sales for ecommerce brands. Our agents answer order calls and call back shoppers whose order stalled. Customers who'd rather pay on their own phone get a secure checkout link by text.

We work behind the brands we support. You buy from the brand, and the order goes into the brand's own system. Our job is to get that order done right, and to take no for an answer.

Based in
Sheridan, Wyoming
What we do
Phone sales and text checkout
Need help?
Reply HELP to any text from us